Case Study: Reducing Length of Stay Through Case Management Leadership

A 175+ bed hospital in Kentucky was experiencing operational inefficiencies tied to inconsistent workflows and unclear expectations within its case management team. Despite having experienced staff, a lack of effective leadership and communication hindered collaboration and impacted patient care.

An HCT interim case management leader was brought in to stabilize the team and improve outcomes. By focusing on relationship-building, team development and standardized processes, the interim leader helped the department strengthen daily operations, reduce avoidable days and align care efforts more effectively.

Key Results:

• Reduced average length of stay and minimized avoidable days.

• Improved team collaboration and daily productivity.

• Increased accuracy and consistency in utilization reviews.

• Strengthened communication and alignment across the case management team.