Case Study: Streamlining Workflows Across a 12-Facility Health System

A major Bay Area healthcare system was facing widespread inconsistencies in workflows, documentation and leadership accountability. Cultural resistance to change and union-related challenges further complicated efforts to implement operational improvements.

An HCT interim executive was engaged to lead process transformation across all 12 facilities. The leader introduced automation, aligned staff with industry standards, and implemented targeted education to improve revenue cycle performance and policy adherence. The engagement resulted in both measurable financial impact and sustainable operational improvements.

Key Results:

• Recovered more than $2 million through better contract negotiations and reduced claim errors.

• Reduced registration times and errors, improving patient access.

• Strengthened leadership and overcame union-related resistance.